Acceptance & Returns
Shipments are deemed to have been accepted by the buyer upon receipt of shipment. All shipping discrepancies must be reported to Monnit Corp within three (3) business days of receipt of shipment.
Returns are subject to a 15% restocking fee of the invoiced amount (excluding taxes, duties and shipping) or a minimum $50.
Refunds or Credit
To qualify for a refund or credit (excluding shipping, duties and taxes) buyer must contact Monnit in writing (via e-mail or post) within 30 days for a Return Merchandise Authorization (RMA). Requests for an RMA after 30 days will be evaluated on a case-by-case basis and subject to management approval.
Requests for any warranty work or product exchanges require an RMA. Please contact your technical support or your sales representative regarding the issue prior to sending anything in for repair.
All product returns must comply with ICARE’s RMA policies. Custom products, customized products, modifications to standard products, and products altered by the customer are not eligible for return. All returns must be shipped (at buyer’s expense) to ICARE’s distribution center in Utah as provided in the RMA policies provided by Monnit. There is no refund on shipping and handling charges.
Return Merchandise Authorization (RMA) Policy
- Unused product must be in its original packaging.
- Product must be returned via a shipper that provides buyer with a shipment tracking number (i.e. FedEx, UPS, DHL).
- A valid RMA number must accompany the return and be visible on the outside of the returned package. Returns without an RMA number will be rejected and returned at buyer’s expense.
- Product being returned within the initial 30-day period for refund or credit must be complete. Failure to return all product will result in a partial refund or credit.
To request an RMA number, please contact a customer service representative at 586 899-1150 or send an email to [email protected]icaremonitoring.com